IT Technician & Customer Service Representative - Brightstar Computer

Are you passionate about technology and enjoy helping others solve their IT challenges? Brightstar Computer is seeking a skilled IT Technician & Customer Service Representative to join our dynamic team in Canggu, Bali. This role combines hands-on technical expertise with exceptional customer service skills, making it the perfect fit for someone who loves both technology and people.

At Brightstar Computer, we are a leading computer and IT solutions provider in Bali, serving both local and international clients. Our mission is to deliver top-notch IT services and support to ensure our clients' technology runs smoothly. As an IT Technician & Customer Service Representative, you will be at the heart of our operations, providing technical support, troubleshooting, and customer service to our valued clients.

In this role, you will work closely with our clients to understand their IT needs, provide expert advice, and deliver timely solutions. You will also be responsible for maintaining our IT infrastructure, ensuring all systems are up and running efficiently. This is a unique opportunity to grow your technical skills while honing your customer service abilities in a vibrant and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and troubleshooting for hardware and software issues.
• Assist customers with IT-related problems, ensuring their devices and systems are functioning properly.
• Maintain and update our IT infrastructure, including servers, networks, and workstations.
• Install, configure, and maintain various software applications and operating systems.
• Diagnose and resolve technical issues, providing clear and concise solutions to customers.
• Offer expert advice on IT products and services, helping customers make informed decisions.
• Ensure high levels of customer satisfaction by providing prompt and professional service.
• Stay updated with the latest technological advancements and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support and customer service roles.
• Proficient in using various IT tools and software, including but not limited to, Windows, macOS, Linux, and common office productivity suites.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with networking concepts and hardware components.
• Basic knowledge of cybersecurity principles and best practices.

🛠️ Keahlian

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