Customer Support Specialist (Freelance) - Yogyakarta

Join Mangrove Corp as a Customer Support Specialist (Freelance) in the vibrant city of Yogyakarta! This is a unique opportunity to provide exceptional service to our valued clients while working in a dynamic and supportive environment.

As a Customer Support Specialist, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You'll use tools like Zendesk and Slack to manage customer interactions efficiently. This role is perfect for someone looking to leverage their customer service skills in a growing company with a strong reputation for innovation and client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries via email, phone, and live chat, providing accurate and helpful information.
• Use CRM systems like Salesforce to track customer interactions and maintain detailed records.
• Collaborate with the sales and product teams to resolve customer issues and improve overall service quality.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide training and support to new hires on customer service best practices.
• Stay updated with industry trends and best practices in customer support.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure all customer data is handled confidentially and in accordance with data protection regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer support or a related role.
• Excellent communication skills, both written and verbal.
• Proficiency in English, both spoken and written.
• Familiarity with CRM systems like Salesforce and customer service tools like Zendesk.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to multitask and manage time effectively.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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