Global Technical Service Engineer (Network Product) - GSRC

Join Huawei Technologies as a Global Technical Service Engineer (Network Product) and play a pivotal role in shaping the future of global network infrastructure. Based in the vibrant regions of Bali, you will be at the forefront of delivering cutting-edge network solutions to clients across Indonesia and beyond. This is your chance to work with industry-leading technology and make a significant impact on the digital landscape.

As a Global Technical Service Engineer (Network Product), you will be responsible for providing expert technical support and consulting services to clients. You will work closely with our team of engineers and sales professionals to ensure that our network products meet the highest standards of performance and reliability. With your deep technical expertise and strong problem-solving skills, you will be instrumental in resolving complex technical issues and optimizing network performance.

📋 Tanggung Jawab Pekerjaan

• Provide expert technical support and consulting services to clients, ensuring the successful deployment and operation of Huawei network products.
• Work closely with our team of engineers and sales professionals to ensure that our network products meet the highest standards of performance and reliability.
• Resolve complex technical issues and optimize network performance through the use of advanced tools and software, such as Huawei's iMaster NCE and iMaster NCE-FMC.
• Conduct technical training and workshops for clients and partners, sharing your expertise and best practices.
• Stay up-to-date with the latest industry trends and technologies, and apply this knowledge to improve our products and services.
• Collaborate with cross-functional teams to drive innovation and continuous improvement in our network solutions.
• Maintain and update technical documentation and knowledge bases to ensure that our team has access to the most accurate and up-to-date information.
• Participate in on-site customer visits and technical site surveys to provide on-the-ground support and ensure the successful implementation of our network solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Minimum of 5 years of experience in a technical support or consulting role, with a strong focus on network products and technologies.
• In-depth knowledge of Huawei's network products and technologies, including but not limited to, Huawei's iMaster NCE and iMaster NCE-FMC.
• Proficiency in English, both written and spoken, to effectively communicate with clients and colleagues.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Certifications in network technologies, such as Cisco CCNP or Huawei's HCIE, are a plus.
• Experience working in a multicultural environment and the ability to adapt to different time zones and work schedules.

🛠️ Keahlian

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