Hospitality Innovation Executive

Join Paradise Resorts & Hospitality Group in Bangka Belitung as our Hospitality Innovation Executive and redefine luxury hospitality through cutting-edge technology and guest-centric solutions. In this dynamic role, you will lead digital transformation initiatives, enhance guest experiences with innovative tools, and drive operational efficiency across our resorts. With a focus on sustainability and digital innovation, you'll play a pivotal role in shaping the future of hospitality in Bangka Belitung.

As part of a forward-thinking team, you'll work closely with cross-functional departments to implement cutting-edge solutions, including CRM systems, AI-driven guest services, and IoT-enabled amenities. Your expertise will be instrumental in creating seamless, personalized experiences for our guests, while also optimizing our operations and reducing environmental impact.

📋 Tanggung Jawab Pekerjaan

• Lead digital transformation initiatives to enhance guest experiences and operational efficiency.
• Implement and manage CRM systems such as Salesforce or HubSpot to streamline guest interactions.
• Develop and deploy AI-driven guest services to provide personalized recommendations and support.
• Oversee the integration of IoT-enabled amenities to create a seamless and connected guest experience.
• Collaborate with cross-functional teams to drive innovation and implement new technologies.
• Monitor and analyze guest feedback to identify areas for improvement and innovation.
• Ensure compliance with industry standards and regulations in digital hospitality.
• Stay updated with the latest trends and technologies in the hospitality industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in hospitality, with a focus on digital innovation and technology.
• Proven track record in leading digital transformation projects in the hospitality industry.
• Certifications in CRM systems (e.g., Salesforce Certified Administrator) or AI technologies are a plus.
• Strong understanding of guest experience principles and digital hospitality trends.
• Excellent communication and leadership skills.
• Proficiency in English, with additional language skills an asset.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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