Lead Associate Operations (Insurance Account) - Remote from Bali

Join WNS as a Lead Associate Operations and play a pivotal role in driving operational excellence within our Insurance Account team. This remote opportunity allows you to work from the vibrant locales of Bali while leading initiatives that enhance agent performance and streamline processes. In this role, you'll leverage data analytics tools like Tableau and Power BI to monitor KPIs and identify areas for improvement. With WNS, a leading provider of insurance solutions, you'll contribute to a dynamic team that values innovation and collaboration.

As a Lead Associate Operations, you'll be responsible for overseeing daily operations, managing agent performance, and implementing process improvements. You'll work closely with cross-functional teams to ensure seamless execution of insurance account strategies. This role offers the chance to grow your career in a fast-paced, supportive environment where your expertise will be valued and your contributions will drive meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure adherence to SOPs.
• Monitor and analyze agent performance using data analytics tools like Tableau and Power BI.
• Lead process improvements and implement best practices.
• Manage and mentor junior associates to enhance team performance.
• Collaborate with cross-functional teams to execute insurance account strategies.
• Ensure compliance with regulatory requirements and internal policies.
• Provide regular reports and insights to senior management.
• Participate in continuous improvement initiatives and training programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of experience in operations management or a similar role.
• Proven experience in data analytics and process improvement.
• Certifications in Six Sigma, Lean, or PMP are a plus.
• Strong knowledge of insurance industry regulations and best practices.
• Excellent communication and leadership skills.
• Proficiency in English, both written and spoken.
• Ability to work remotely and manage time effectively.

🛠️ Keahlian

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